Delivery & Returns
Shipping Costs:RebelState Clothing offers free delivery to mainland UK, as long as your total basket spend is £70.00 or over. If you spend under £70.00, you will be charged £4.00 for 1st Class Recorded delievery as standard(+ £1.00 for every additional item.). This can be upgraded to a recorded next weekday Express delivery service at a cost of £7.00 (+ £1.00 for every additional item.)
International orders will be charged for delivery depending on which Air Zone you are in, and start at £6.00 for Europe (+ £1.00 for every additional item), £8.00 for recorded Europe (+ £2.00 for every additional item) and £10 for rest of the world (+ £2.00 for every additional item.). Sometimes it is necessary for us to send international orders in more than one package if it works out more economical.
Our daily cut off time for orders is 4.00pm GMT - Orders placed after this time will be despatched the next working day.
RebelState Clothing asks that you allow up to five working days, once your order has been accepted, for it to be despatched during busy periods.
Delivery will be attempted between the hours of 8:00am to 6:00pm, Monday to Friday. You can use Special Delivery Next Day from Monday to Friday, except bank holidays or public holidays. International delivery will of course take longer, so please allow a minimum of 15 working days. We regret we are unable to supply tracking numbers for Intertnational deliveries.
Please be aware that we are occasionally required to make additional checks on your payment or address details and this may delay your order.
Our deliveries are made via Royal Mail, and will require a signature upon delivery. We are unable to give instructions such as 'leave with neighbour' or 'leave in garage.' After any unsuccessful delivery they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot.
They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to the RebelState Clothing. If Customer Services then receive no contact from you regarding this order within a further five days, the payment will be refunded minus any delivery charge and the return delivery charge.
We regret that we are unable to send to P.O. Box addresses.
When entering your shipping address, if your country does not appear in the pull down selection menu, this means we do not currently ship to your region.
For any further queries on shipping and delivery, please contact Customer Services at firstname.lastname@example.org or call us at 020 7428 2560 (Monday to Friday 11:00am - 6:00pm).
If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply return the item(s) to us at the address below, with their original tags and packaging within 14 days of receipt (21 days for International customers.)
We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly.
Please supply clear documentation stating whether you require an exchange or refund. If you do not supply any instructions, your order will be refunded by default.
Please allow up to five working days from receipt of a return for the replacement goods to be despatched/refund to be processed. At busy periods, especially after Christmas, the volume of returns increases greatly and will take longer to process - please keep this in mind when returning goods
Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.
All refunds will be as per the original method of payment.
Please allow up to 10 working days for a refund to reflect on your account. This time frame is dictated by and dependent upon your card provider.
Regrettably, on rare occasions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact Customer Services and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.
If you are returning an item to us to be exchanged, you are responsible for the return postage costs. If you have received a faulty, damaged, or incorrect item, we will refund the return postage costs to the card you used to make the order with.
How to Return Items To Us:
Please post items to:
204 Camden High Street
It is imperative that you quote your order number in all correspondance.
We recommend that you return items using a Royal Mail Registered post service with compensation cover AND obtain a certificate of posting for you records, as we cannot be held responsible for items that are lost in the post when being returned to us.